Frequently Asked Questions

Addressing common pastor concerns

Do I have to pay Apple or Google developer fees?

No. Sanctuary Stack uses modern "Instant App" technology (PWA). You completely bypass App Stores, saving ₹8,000–10,000/year in fees and weeks of waiting.

The Benefit:

Your members just click a link and add your church app to their home screen in seconds. No App Store search, no passwords, no downloads.

Can I still send WhatsApp messages when needed?

Yes — we include an easy "Urgent Alert" button. Use it for cancellations, emergencies, or major announcements. You only pay for the messages you actually send.

Smart Strategy:

Move daily devotionals and sermon notes to your free church app. Reserve WhatsApp for truly urgent, time-sensitive alerts — like storm warnings or sudden prayer needs.

Is there a limit on members?

None at all. Add 50 or 5,000 members — the price stays the same. We want your church to grow.

Push notifications to your app are unlimited and free. WhatsApp messages are pay-as-you-go at actual cost.

Can members upload videos directly to the app?

To keep the app fast and reliable on mobile data, we recommend embedding YouTube/Vimeo links. These play smoothly inside the app without slowing it down.

Why This Works Better:

YouTube handles video hosting, streaming, and bandwidth. Your app stays lightning-fast even on 2G connections. Members see an elegant video player right in the feed.

How secure is my church data?

We use industry-standard encryption and secure cloud storage. Your members' contact information and church content are protected.

  • All data encrypted in transit and at rest
  • Regular security audits
  • Compliant with data protection regulations
  • Automatic backups

What happens to our data if we cancel?

You can export all your data (contacts, photos, content) at any time. We provide a complete data export before account closure.

No lock-in. Your church data belongs to you, always.

How long does setup take?

Digital Sanctuary Plan: Your branded church app can be live in under 30 minutes. We handle the technical setup.

Direct Pro Plan: 1-2 business days for WhatsApp Business API verification with Meta.

Quick Start:

Most churches are sharing their app link with members the same day they sign up.

Can we customize the app's look and feel?

Yes. You can customize:

  • Church logo and branding colors
  • App name and icon
  • Welcome message
  • Navigation and menu items

The app automatically adapts to your church's brand identity.

Still have questions?

Book a Free Demo Call